IMPORTANT NOTES TO ALL VISITORS
Please read these booking conditions carefully, they form an important part of the contract for your holiday.
All itineraries posted on our website and printed on our brochures are operated by Himalayan Leisure, Inc. Company Registrar Registered number 113882/069/070 and Nepal Government Tourism Industry License Number 1622 (hereinafter called 'the Company' or 'we' or ‘us’), registrar Nepal office Thamel - 29, Kathmandu, Nepal and are sold subject to the following conditions. This conditions of contract is made between us and the client [hereinafter referred as you. Both parties agree to these Terms and Conditions to resolve any legal or other disputes that may arise during the trip:
BOOKING A TRIP: A trip refers to an itinerary operated by Himalayan Leisure, Inc. that includes treks, tours, peak climbing and expeditions, adventure programs or other itineraries listed on our website or brochures.
A booking is confirmed only after receiving certain deposits from clients. Once the company receives the booking deposit a client will receive confirmation invoice or email. From this stage the booking agreement between the company and the customer will be applicable.
Before the company receives the confirmation deposit, the company has all the rights to change the prices however once the confirmation deposit is received the company is not allowed in any means to change the prices unless the programs are changed upon customer request or mishaps or natural calamities.
Please note that the company would not be accountable to any assurance, collateral agreement, prior agreement, description of services, or conditions, other than as expressed herein.
DEPOSIT REQUIREMENTS: Himalayan Leisure, Inc. requests minimum of 15% deposit of total trip cost before making the confirmation. Remaining amount is payable at any time between commencing the trip or concluding the trip. Please scroll down to Cancellation Policy regarding the refundable policies.
In case of airfares included in the itineraries, 50% of the airfare must be paid at the time of booking. The airfare amount will be mentioned while exchanging emails between the company and customer.
PAYMENT METHODS: Trip Confirmation Deposit can be made by Bank Transfer, Money Transfer Services or Online. We operate the widest range of payment options than any other agencies currently working in Nepal.
- Bank Transfer: If you prefer wire / bank transfer methods then you will receive details prior to making confirmation. We will give you detailed instructions to make the payments by wire / bank transfers. Please note that we are not liable for any delay or loss during the transaction process. A customer is liable to pay all fees charged by primary and mediator banks. If the money we received in our account is less than the trip confirmation amount or confirmation deposit, you are liable to pay accordingly so that the total cost is equal to the trip cost
- Online Payment: Himalayan Leisure, Inc. accepts widest amount of credit cards through our highly secure online payment processor. We use PayPal to receive payments online; online is 100% secure payment processor. We currently accept Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. The company will be paying the PayPal charges.
- Direct Money Transfer: You can also make your confirmation via direct money transfer services like Western Union or MoneyGram. We accept payments via both direct money transfer services. Details will be provide before making the confirmation. You are liable to pay money transfer agent fees.
You can send us the reference numbers, money transfer control numbers or PayPal reference so that we can look at your booking carefully. Sometimes, the bank forwards the money with different name. Upon having details from you it’s easy to track the transactions.
Due balance can be paid upon arrival in Nepal. You can pay by cash, bank transfer or online. If you are not arriving or exiting via Nepal then balance due must be paid before starting the trip. You can pay via Bank Transfers, Money Transfers or Online.
CANCELLATIONS OF THE TRIPS: A client is free from making all the cancellations by any reason. We do not impose compulsory trip to any of our customers. We refund certain amount to our customers depending on cancellation dates. The date of cancellation and refunded amounts are mentioned below:
- Cancellation before 60 days of departure - Full refund
- Cancellation before 30 days of departure - 60% refund
- Cancellation before 07 days of departure - 30% refund
- Cancellation within 07 days of departure and once the trip is started: No refund
Refunds are calculated based on total trip price but not based on trip deposits
Once the trip is started no amount will be refunded in any reason, therefore a customer is advised to claim the loss with Insurance companies. Please also note that no refunds will be made if you voluntarily leave the trip for any reason. The payment you made for a trip is non transferable to any accommodation, transport, sightseeing, meals or any other services.
CANCELLATIONS MADE BY THE COMPANY: Himalayan Leisure, Inc. reserves right to cancel any trips booked by customer with sufficient or accountable reasons. This may include natural disasters, flight cancellations, unforeseen strikes, violence, unconditional mishaps, war, government intervention or weather bugs. In these cases we will refund full amount paid to Himalayan Leisure. Please note that these refunds won’t be applicable to your international airfares, visa fees, travel insurances or any equipment you bought for the particular trip. The refund will include all the amount you paid for your particular trip or you are free to select another trip valuing same amount or make the calculations based on mutual conversation.
Please note that Himalayan Leisure, Inc. won’t be accountable for any loss came into existence due to other parties. We won’t be providing you any extra services for your loss.
The company is also not accountable for any losses or increase in trip costs that a client might have faces due to visa, vaccinations, inbound or outbound flights or trains etc.
MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS / REQUESTS: A customer must notify the company regarding any special requirements that a customer has. This may include physical conditions, short term and long term diseases, food requirements, fitness or any physical disabilities. Last minute information about these conditions may result inability to commence the trip or refusal to start the itinerary. Failure to tell these requirements to the company will result 100% cancellation fees to the client.
Some trips might be unsustainable for clients due to age, mobility, health or any other physical or mental conditions. It is the responsibility of customer to tell about the issues to the company before making the confirmation of the trip. A client will be accountable for all the losses on such cases. We strongly advise all the customer to let us know the requirements before making the trip confirmation. The Company will do its best to fulfill Clients special requirements, but there is no guarantee that the company will be 100% successful to fulfill these needs. Special requests or requirements are not the part of the Contract and therefore the Company is not liable for not providing these requests.
TRAVEL INSURANCE: A comprehensive travel insurance is requested to all our customers. Failing to provide valid insurance documents may delay or reject evacuating you in emergency situations or medical treatments. Please make sure that your insurance covers the trip you are heading for. Your travel insurance must cover accidents, injury, illness and medical expenses including other expenses related to the evacuation such as helicopter evacuation. The company also recommends that your travel insurance covers trip cancellations and curtailment and loss of luggage or personal belongings such as laptops, tablets, mobile phones, cameras or any other valuable electronic goods.
Himalayan Leisure, Inc. will cooperate with insurance companies however if the insurance company fails to pay your expenses you are liable to pay all the bills. You must be accountable that the expenses not paid by the insurance company will be collected from you. You are responsible to deal with the insurance company yourself.
The company reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your trip, with no right of refund, if you are unable to provide proof of insurance when requested.
Please Note: An adequate and valid travel insurance is compulsory for all Himalayan Leisure travelers doing treks and climbing over 4,000 meters. it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure.
FLIGHT DELAYS AND ITINERARY CHANGES: Please kindly note that weather in the mountains are so unpredictable and changes frequently. There are cases of flight cancellations for more than two weeks. Bad weather may cause flight delays or cancellations for several days. Himalayan Leisure, Inc. is not responsible for costs arising from flight cancellations or any other additional expenses including foods, accommodation or insurance. Alternatively arrangements i.e. helicopter flights will be arrange upon your request, it is your responsibility to pay all additional costs. Moreover Himalayan Leisure, Inc. bears no responsibility for costs incurred as a result of missed international flights or expired visas, but we will be glad to make alternative arrangements wherever possible upon your request.
INJURIES AND EVACUATION: Himalayan Leisure, Inc. is not liable for any physical injuries or health issues that a client may suffer in the field. None of our trip itineraries or packages include personal insurance facilities hence we request all our customers to have proper travel insurance that covers medical expenses and evacuation expenses including but not limited to Helicopter Evacuation.
MISSED OR UNUSED: There will be no refund or discounts made for involuntary missed or voluntary unused services / activities. We will make no refund for any unused or missed activities.
UPDATING OF TERMS AND CONDITIONS: This terms and condition is updated in regular basis or as per the requirement. We reserve rights to update or change any conditions mentioned on this document. The updated version of the terms and conditions are always found on our website; www.himalayanleisure.com